Amicus Online FAQ
How safe is my data in Amicus Online?
Data in Amicus Online is more secure than data on the computers and networks of almost any law firm. Amicus Online uses data centers built and managed by Microsoft. The security – both physical and cyber – is tremendous, and has been certified by many international standards organizations.
Which is why some of the most security-conscious companies in the world (e.g. NASA) use the same platform. Every piece of data is instantly backed up onto redundant servers. All transmissions of your data are done with 256-bit encryption – which is what banks use for your most sensitive financial data.
Besides your unique login ID, Amicus Online requires a “strong” password that you specify – which no one, not even Amicus, can decrypt. You will be guided through setting this up when you first set up your account. If you want to be ultra-secure, you can even set up “double-factor authentication”, which requires a random unique code that will be texted to your cell phone before you log in each time.
How secure is my login to Amicus Online?
What uptime does Amicus Online guarantee?
99.9% uptime every month. Please see the Terms of Service for more details.
Several of us in our firm want to try Amicus Online. Should we sign up separately or together?
Only one member of your firm should sign up for a free trial. They will receive an email with a login setting up your firm. Then they can add any other people in your firm they want.
How do I add more users to my firm?
Click on the word “Options” in the upper right corner of the Amicus Online screen. In the dialog that comes up, select User Management. A list of all your firm’s users appears. Click the “Add User” button to add more. When you have added everyone you want, click the “Send Login” button to send them an email that invites them to login.
Can I use Amicus Online on my iPad?
Yes. In fact, Amicus Online is designed with the iPad in mind. Everything can be done with a touch.
How much does Amicus Online cost?
After the free trial, Amicus Online is just $49 / User / Month billed annually, or $59 month-to-month.
How often are new features added?
We get many great suggestions from our customers, and our products team is always working to make Amicus Online even better. Updates are added on a continuous basis. So if there’s something you’re looking for that you do not see, let us know. It’s probably coming soon…
Does Amicus Online have an Outlook link?
Yes – and so much more! Everything you do and see in Outlook is instantly in Amicus Online, and vice versa. They both work from the same database, so there’s no issue with synchronizing two systems. It’s not a link – it’s live!
What is Microsoft Exchange, and why is it needed?
Microsoft Exchange is the world’s leading email server. It is used by Amicus Online to provide total email integration, dynamic integration with smartphones and more. Many firms already have Exchange. If you do, Amicus will connect to it. If you don’t, it’s easy to get, or Amicus can provide it for you (really easily – just a couple of clicks!).
If I get the optional Amicus Hosted Exchange, who is my email provider?
Amicus Hosted Exchange is provided by Intermedia, the world’s largest and best provider of hosted Exchange.
Do I have to change my email address to get email integration?
No. You can keep your current email address. However, if your current email address is something basic like Gmail or Hotmail, you might want to use one of the more professional ones we provide. Your choice.
Can I use my current accounting system with Amicus?
Yes. Amicus Online has its own time, billing, trust and collections features built in. But if you prefer to use it with your current desktop system, you can. Check out ’Time Capture’ section on the top of this page for more details.
Can I import data from Outlook, Google, or something else?
Yes. Calendars, contacts, tasks and more are easily imported.
I have a desktop version of Amicus. Can I convert to Online?
Yes. Amicus Attorney Small Firm edition is easily converted to Online.
Is training available?
Yes. Amicus Online subscribers have many training options.
Who has rights to my data in Amicus Online?
You and only you do. As the Terms of Service make clear, our company makes no claims of ownership whatsoever.
Can I cancel my subscription at any time?
Yes. We will do our best to make you happy and provide you with the best possible online practice management. But if for any reason you decide to cancel, you can do so.
If you are on a monthly subscription, your cancellation is effective as of the end of the subscription month in which you cancel. If you are on an annual subscription (you have pre-paid for the year), your cancellation is effective as of the end of the twelfth month.
What happens to my data if I stop using Amicus Online?
Your data is yours to take with you. If you cancel your subscription, you should do so, as a few weeks after a subscription ends, all data is deleted.